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The Hackney & Leigh team celebrating their Award

Local Estate Agent, Hackney & Leigh, does the National Treble!

Local estate agent, Hackney & Leigh, has won three national awards at the prestigious EA Masters Best Estate Agent Guide Awards in London, underscoring the agency’s market-leading performance across sales and lettings.

• Best Sales and Lettings Estate Agency in the UK (6–20 branches)

• Best Lettings Manager in the UK – Jo Thompson, Head of Lettings

• Best Sales Manager in the UK – Keira Evans, Kendal Branch Manager

“We can’t believe it – we’ve done the treble!” said Simon Leigh, Director of Hackney & Leigh, the independent ,family-run Sales and Lettings agency with branches in Ambleside, Arnside, Carnforth, Grange-over-Sands, Kendal, Keswick, Kirkby Lonsdale, Penrith, Ulverston and Windermere.

“This is a truly momentous achievement. I am incredibly proud of our fantastic team and I am delighted for Jo and Keira in particular. These awards recognise the hard work, passion and commitment they devote to delivering outstanding results for our clients.”

The awards were presented at a glittering ceremony at Evolution London in Battersea Park, attended by more than 1,000 estate agents and industry partners.

Each year, the team behind the Best Estate Agent Guide carries out an independent performance assessment of the entire estate agency industry to identify the best agencies in the country, based on marketing, service and results. The top performers are then mystery-shopped to ensure exceptional service levels are achieved and that all the latest marketing techniques are being employed to create the perfect first impression of their clients’ properties.

The process for individual awards included Jo and Keira having in-depth interviews with industry leaders to understand more about them, their values and how they go about achieving the results for their clients. On winning the Best Lettings Manager in the UK, Jo Thompson, who lives near Kendal, said: “I am honoured and elated to have won the award. It is not only a great result for me, but it recognises what a fantastic team I have that supports me.”

The judges said her in-depth industry knowledge was a key factor in their decision. Jo has been in the industry for over a decade, having previously been a manager in the hospitality world. She joined Hackney & Leigh in 2017 and has helped shape and grow the business into what it is today.

Following the presentation for Best Sales Manager in the UK, Keira Evans said: “I am delighted to have won the award, not just for myself, but for my team. Just to be nominated was incredible, but to win was a total privilege. I’m utterly flattered to be recognised for my work in a profession I’m so passionate about, especially given the quality of the competition.”

Commenting on Keira’s win, the judges said she had shown fantastic knowledge of her market, alongside a wonderful empathy for her clients. Keira has worked as an estate agent for ten years, following a successful career as a Sales Manager in the equine industry. She joined Hackney & Leigh at the start of 2022 and has taken the Kendal office from strength to strength.

Peter Knight, founder of the Best Estate Agent Guide and EA Masters, said: “We are delighted to recognise and help celebrate the outstanding achievements of everyone who took home an award at this year’s EA Masters. “They represent the top-performing agents in the UK, setting the benchmark for excellence in customer service, expertise and results. “We congratulate this year’s winners, who continue to raise standards in the industry and truly exemplify what it means to be the very best.”

Keira Evans (left) and Jo Thompson with their awards at the ceremony

imon Leigh (left) ofr Hackney & Leigh eceiving the awards from Jason Fox

Local Estate Agent Hackney & Leigh wins ‘Double Gold’ in National Estate Agency Awards

Local estate agent, Hackney & Leigh, achieved Gold Awards for both its Sales and Lettings services and was also shortlisted for the Overall National Winner of the medium-sized agency category (six to twenty branches) in both disciplines in this year’s Best Estate Agent Guide Awards.

“We are absolutely delighted,” said Simon Leigh, director of Hackney & Leigh, an independent and family-run sales and lettings agency with ten branches in Cumbria and north Lancashire – including Arnside. “This recognition highlights our dedication to excellence and our commitment to delivering the best outcomes for our clients. It’s a fantastic reflection of all the hard work our team put in.”

Receiving Gold Awards for both its sales and lettings services means Hackney & Leigh is ranked in the top three per cent of agents nationwide. Each year, independent industry experts behind the Best Estate Agent Guide Awards conduct a comprehensive assessment of more than 13,000 estate agency brands. The evaluation is based on the criteria that matters most to clients, such as:

  • Success in actually selling and/or letting their property
  • The time taken to do so
  • Price achieved
  • eeping fall throughs to a minimum
  • Offering exceptional service
  • Maintaining strong client satisfaction.

The top 20 per cent make it into the guide, the top 10 per cent achieve Gold and only about the top three per cent achieve Double Gold.

Mr Leigh commented: “The great thing about these awards is their rigorous methodology, which is driven by millions of data points and sets a benchmark for excellence that inspires estate and letting agents to enhance their services. By identifying standout performers, the awards provide valuable guidance for those seeking reliable and efficient services when looking to buy, sell, rent and let property.”

Hackney & Leigh has now appeared in the Best Estate Agent Guide and won double gold for seven consecutive years, being named the Best Estate Agency in the UK in its category for 2023. The 2025 awards were announced at a ceremony at Evolution London in Battersea Park, and Mr Leigh attributed the company’s continued success to the performance of the team and the customer service they provide, coupled with an attention to detail and use of the latest technology.

The family business, started by Derrick Hackney & John Leigh in 1982, has gone from strength to strength over its 42 year plus history, with a number of new offices opening in recent years and a team of more than 70 people. In particular, the lettings side of the business has grown considerably and now looks after almost 1,400 tenancies on behalf of landlords. Commenting on the growth of lettings, Mr Leigh said: “A great deal of our success is because we now have a team of specialists focusing on the different elements of the process, including onboarding, inventories, inspections, maintenance, accounts and enquiries.”

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