HealthWatch Public Transport Survey
Help Shape Public Transport in Westmorland and Furness – Public Transport Survey from HealthWatch
Do you face difficulties getting to GP, hospital or other health appointments using public transport? We want to hear from you.
Transport is a recurring issue we hear about at Healthwatch Westmorland and Furness and your experiences could help improve the system for everyone. Wherever the Healthwatch team goes, we hear how difficult it can be to get to medical appointments if you:
- Don’t own a car
- Don’t have friends or family available to give you a lift
- Aren’t eligible for patient transport services
From poor bus connections to high taxi costs, these barriers stop people from accessing the care they need. With Westmorland and Furness and Cumberland Councils developing a new Cumbria-wide mayoral authority – which will have powers over both public transport and health and wellbeing – this project is more important than ever.
What we’re doing
We’re collecting first-hand experiences of travelling to health appointments by public transport (buses, taxis, trains, community transport schemes, plus volunteer car schemes), whether that’s:
- Primary care (GPs, dentists)
- Secondary care (hospital)
- Follow-on care (physiotherapy, rehabilitation programmes, therapy sessions, support groups)
Your appointment doesn’t have to be in Westmorland and Furness as we’re aware many people travel to Carlisle, Lancaster, Whitehaven, Preston, Newcastle and Northumberland for treatment. We’ll combine survey results with case studies and information from engagement events to create a report to take to public transport commissioners and service providers.
Our aim: to make a positive impact on future service provision.
How to get involved
📝 Take our survey: it takes less than five minutes to complete, depending on how much detail you choose to give. To take the survey, click here. Survey closes 31st October 2025.
📢 Share the survey with friends, family, and community groups.
🗣 Invite us to speak at your organisation or group meeting.
Who we want to hear from: We want to gather experiences from anyone who uses (or tries to use) public, community, or volunteer schemes to reach healthcare. In particular:
- Disabled people
- Older residents
- People with long-term health conditions
- Anyone without access to a private vehicle
Every voice matters, whether your journey has been smooth or difficult.
Why your voice matters – the information you provide will:
- Highlight real barriers faced by local people.
- Give decision-makers the evidence they need to make improvements.
- Ensure transport planning reflects the needs of patients across Cumbria
This is your chance to help shape how transport services work for healthcare access in the future.
Contact us: 📧 info@healthwatchwestfurn.co.uk
📞 0300 373 2820
Healthwatch Westmorland and Furness is a patient voice organisation, listening to what people have to say about their health and social care.